鲁斯林指不谙马来语的申请者，已于4月22日成功更新护照。
乐龄人士更新护照，竟因为不会说马来文而被拒，移民局总监拿督鲁斯林指申请者，已于4月22日成功更新护照。
“移民局想强调的是，移民局官员不得仅仅因为申请者无法掌握国言，而拒绝其申请。”
一名苏姓网友在脸书投诉，他带父母到光大城市转型中心（UTC）的移民局更新护照，其母亲护照却因官员指她不懂说马来话，则必须在明日早上再来一趟见官员，而拒绝替她更新护照。
“无论如何，我想澄清的是，在执行任务时，官员会进行抽查，以从多方面来确认申请。”
然而，鲁斯林强调，官员必须专业及谨慎地进行审查，并依据该局的标准作业程序办事。
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