通讯及多媒体委员会日前接获用户投报指马电讯(TM)Unifi 500Mbps宽频配套上传速度遭减半,已展开调查。
该委会周日(20日)发文告说,投诉指该配套现在的上传速度限制在100Mbps,与原提供的200Mbps相比相差一半。
通讯委会说,投报的用户研究发现,Unifi官网页面有关该配套的上传速度说明,自9月2日起变更为100Mbps。
“多个新闻网也报道了该用户投报,认为这个在上个月刊登的配套广告有欺骗用户之嫌。”
通讯委会强调,一旦初步调查发现有违反消费者权益的元素,该委会将毫不犹豫对付服务供应商。
文告指出,负责执行1998年通讯及多媒体法令的通讯委会严正看待通讯服务用户的权益,并保证调查工作会透明化。
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