在这个国家随便取消外送订单,很可能会挨罚!菲律宾众议员加尔班日前提交法案,针对恶意取消外送订单者,将被处以至少6年监禁并罚款10万比索(约8526令吉),主要希望民众重视对外送服务的尊重。
为了保障外送员和店家权益,加尔班向众议院提出,禁止消费者在商品运送途中、已预付的情况下取消订单。菲律宾的外送模式是,外送员在取餐时先预付费用,食物送达时再向顾客收取费用。
就因为如此,有不少的消费者在订餐后却不取餐,还出现恶作剧行为。因此,加尔班提出,除了监禁罚款,还另须赔偿外送员代垫的商品价值,及赔偿店家2倍的费用。
法案也提到,若顾客在任何平台对外送员进行羞辱,亦将被处以至少6个月的监禁。不过,外送员延误送达时间1小时以上,或消费者使用信用卡取消订单不退款,这类情况就能合理取消。
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